If insurance policies change or expire, renewed policies must be sent to www.weddingcardelhi.com officials or Visit our office at Paharganj, New Delhi.
Our Fleets are well-maintained, fully fueled before each trip, and in good working/mechanical condition.
All vehicles should be sparkling clean, interior and exterior, tires, and windows.
Vehicles must have appropriate licensing to be on the road.
Chauffeurs/driver must have appropriate licenses to drive a vehicle.
Chauffeurs/driver must all be clean shaven, dressed in a black or dark blue suit and tie, white shirt, dark shoes, and must always act professional.
All chauffeurs must speak clear regional language.
As per standards, Chauffeurs/Drivers are required to use a blank generic sign for all airport pickups.
Always reach 15 minutes early for all pickups and assist with any luggage, open and hold all doors.
Chauffeurs must know directions and never ask the client where to go.
All routes should be pre-planned; GPS/maps should be ready for all pickups and/or drop-offs for NRIs.
Chauffeurs must all be equipped with a cellular phone and reachable by Wedding Car Delhi at all times.
Any additional stops or changes in journey should be communicated to www.weddingcardelhi.com so that we can give authorization.
Always check traffic reports and plan for any delays upon pickup.
If a chauffeur is going to be late, our dispatcher must be notified immediately.
If you cannot locate NRIs client, please notify our dispatcher immediately so that we can decide whether or not to release the vehicle.
Affiliate chauffeurs should only engage in casual conversation and may not solicit business from Wedding Car Delhi’s clients. Respect client’s privacy and keep all conversations confidential.
Affiliate chauffeurs should never ask a client for a gratuity or request payment.
Wedding Car Delhi is responsible for all payments to affiliates
Never stop for gas or any other reason, unless asked by client.
Never smoke in the car or transfer the smell into the car before pickup.
Never take personal calls while any client is in the vehicle.
Never argue or disagree with the client. Always be respectful.
Any service problem should be communicated to Luxor Limo as soon as you are made aware.
Reservations message will be sent via e-mail, fax, or telephone.
Confirm your reservation via e-mail or fax within 5 hours of receipt else it will treat as cancelled.
Confirmation should include your reservation number and all reservation/journey information.
If you want cancel reservation, please notify before 3 hours by email or calling us.
Customers will honor a 3 hour cancellation policy with cancellation charge to www.weddingcardelhi.com.
As a representative of WeddingCarDelhi, do not issue receipts to our customers.
Affiliates must send final charges no later than 48 hours of completion of each trip.
This will ensure timely payment to your company.
Please list the charges separately (base, gratuity, parking, tolls, etc.).
Charges can be faxed (011-23521696) or e-mailed (firstname.lastname@example.org).
I have read, understand the terms & conditions and agree to comply with standards and pricing agreement including but not limited to billing and accounting procedures.